Five ways to expand and develop your business with automated software
Monday November 2, 2020
Over the past year, businesses around the world have had to adapt to various challenges, with professionals in all industries acclimatising to a new style of working, whether that be making the switch to home-based work, moving to fully digital platforms, or even changing careers. But one key goal amongst businesses around the world has remained; the desire to continue to grow their business and support and nurture customers.
If COVID has taught us anything, it’s that digital, automated work is crucial for any industry, especially those that require routine inspections and hold strict regulations. Our Kinetic software offers businesses in the lifting and renewable energy industries a streamlined, automated method of organising and managing inspections. Providing this automated service allows companies to expand their offering to their customers, ultimately offering a unique way to grow and develop their business in a variety of ways.
1. Expand your product-offering
At Motion, our goal is to provide our customers with the tools they need to automate and drive efficiencies throughout the entire inspection process. But this service doesn’t end with our customers. Many businesses in the lifting and renewable energy industry require this type of software for their customers, as well as for their own business. When Caswells Group, one of the leading suppliers of PPE & tooling implemented Motion’s Kinetic software, they also decided to offer their clients this service. By offering Kinetic as a service, Caswells Group set themselves apart from their competition, whilst providing their customers with unlimited access to view vital data, including inspection details and on-site descriptions.
“One of our customers explained that they had issues with their previous supplier. From wrong connections, hoses blowing out and missed inspections, it was a mess! As an existing customer of Caswells Group through the PPE side of our business, we showed them our hose and fittings service with Kinetic software. They were that impressed with our offering that we won the contract; Kinetic was a key factor in that sale.” - Mark Malone, Caswells Group.
2. Simplify the inspection process
A traditional inspection process involves a great deal of admin work for busy employees, taking them away from carrying out other inspections and instead focusing their time on organising and managing the process itself. By automating this process, valuable employee time is freed up to carry out more inspections, for more clients, without having to spend time manually preparing for each inspection and communicating with various colleagues. By efficiently capturing and sharing data, Kinetic shrinks the time from the inspection to report, removing the need for repetitive data inputting and complex paper trails, freeing up employee time and therefore allowing businesses to take on more clients.
3. One platform, multiple industries
Automated, paperless software such as Kinetic is not restricted to one industry. With clients in the lifting, renewable energy, construction and transport industries to name a few, Motion can offer a variety of businesses the opportunity to fully automate their inspection and asset management process, thereby allowing their customers to do the same. For businesses looking to expand into new industries, using Kinetic to automate your workflow is a simple, yet effective way of doing this. With Kinetic taking care of all the hard work, businesses can expand into different markets and offer new clients a simple way to carry out inspections, without having to worry about storing and recording a variety of data for each industry.
“We currently use Kinetic to log hoses and assets, issue jobs and reports, and provide asset management for our clients, but we are looking to expand going forward. The next stage for us is to extend our current offering to conduct our own on-site inspections, and Kinetic gives us the flexibility to do so.” - Mark Malone, Caswells Group.
4. Keep clients fully informed
With automated inspection software, businesses can control how they share relevant information with clients and with Kinetic, companies can choose which client has access to particular reports and upcoming inspections, ensuring they are fully informed each step of the way. As workload for many companies increases, knowing that clients have full access to all the information they need regarding the inspection process and asset management ensures that no time is wasted requesting access to reports. As a result, this reduces the need for unnecessary emails and calls and allows businesses to grant their clients full control over how they view this information.
5. Health and safety compliance
Companies in all industries across the world must adhere to health and safety regulations, and implementing Kinetic software is a simple way to show your clients that you value these guidelines. Kinetic offers a straightforward way to improve compliance monitoring with automated software that will increase customer satisfaction, leading to client retention and therefore increasing your chances of positive referrals. Word of mouth is still one of the most successful ways of acquiring new business, therefore offering your clients a simple, but effective way to adhere to health and safety regulations can be one of the most valuable methods of gaining positive referrals.
To learn more about how to use Kinetic to grow your business, click here to book a demo with one of our experts.