The unrivalled flexibility of Kinetic allows us to tailor the software to your business. We’re happy to offer extended demonstration periods so that you can use the software in real-life scenarios. We provide help with this, of course.
The bottom line is you have to be happy the software is going to work the way you need it to and that it’ll transform your inspection process – we’ll work with you to make sure this happens.
One point of contact: You’ll have a project manager dedicated to delivering Kinetic across your company. They’ll be your point of contact throughout the implementation, and are there to make sure the roll-out runs smoothly.
Agreed timeline: We’ll agree a clear implementation timeline with you and give you weekly updates. We aim to have Kinetic installed within approximately six weeks, depending on your requirements and availability.
Practical training: Once the configuration is complete, we make sure you hit the ground running with training that uses real-life data and mirrors your exact business processes.
Online help: As part of this, we have detailed, online guides and helpful short videos. We continue supporting you far beyond your go-live date until eventually passing you on to our Support department.
Our Support function consists of a dedicated team of Support Analysts who are on hand via phone or email to offer assistance whenever you need it. If you prefer, a wealth of guidance and help is available at our online knowledge centre where you’ll find guides, training videos and live chat with our Kinetic experts.
Whether it’s introducing video and audio to inspections or allowing the entire software to be multi-lingual, we make sure our software is continually evolving – keeping you at the forefront of the compliance inspection sector.
Your feedback and ideas are critical to achieving that. We live in an incredibly agile world, and we need to ensure that Kinetic moves with and stays ahead of the times.
Our New Product Development team is focused on continually enhancing and improving our offering. They’re always keen to hear from you about new functions and elements you would like to be introduced.
We’re here for the long term and want to ensure Kinetic remains the preferred solution of choice.
Design your own Reports/Certifications and Apps.
Management reporting to ensure compliance (you can create your own as well!)
Right person, right place at the right time.
Available on and off line – use any device with your language and form content.
Workflow allows for approval and close out procedures.
Automate emails or notifications.
Available on line or through a custom app.
Kinetic is constantly checking and alerting you and your customers of future events.