It seems there’s not a day that goes by without the launch of a new app or device that everyone’s desperate to own. Our love of all things tech is opening up new opportunities, as well as presenting some interesting challenges, to the inspection and compliance sector.
The growing use of technology across all parts of our daily lives is shaping customer expectations. Increasingly there’s a perception of it being linked to improved service.
For inspection teams that still rely on a paper-based approach, there’s a risk of being behind as their competitors move to fully digital solutions - giving customers the reassurance and level of service they demand.
It’s not just about customer perception though. Companies that make the break from the clipboard and pen are seeing big benefits to their ways of working too. Processes have become more efficient and the quality of data has improved.
Keeping up with the times
In the days of same-day delivery and instant messaging, customers are becoming less willing to wait weeks for to find out if they comply with legislation and other regulations.
Streamlining the flow of information helps to significantly reduce the time required to prepare reports, helping meet customer expectations of quick turnaround without quality being compromised.
What’s more, cloud-based inspection solutions, allow customers to keep track of their inspection history and follow the progress of live inspections, just as they would a delivery from a high-street store. Helping build trust and transparent working practices.
Free up time to build your business
Managing a complex paper trail is time consuming. Moving to a software-led alternative frees up time allowing you to concentrate on strengthening relationships with existing customers and meeting new ones.
Human error is still the biggest threat to the quality of any inspection whether it’s forms that don’t quite fit the inspection or mistakes during data inputting. The latest technology is helping eliminate those by giving inspection teams the ability to tailor their own forms and share data from site, back to the office in real-time.
Automatic alerts do away with trying to keep on top of when thousands of pieces of equipment are due to for inspection, giving you and the customer peace of mind.
A company that’s open to using technology to help it stay ahead of the game is likely to be one that has a culture of continuous improvement. Using an integrated software solution to support key areas of your business can help unlock your growth potential.
While the thought of transferring all your existing documents to a cloud-based solution may seem like a daunting task, there is plenty of support available to make it happen without a hitch.
Just think of where you could take your business once you’ve made the move!